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Salesforce Administer, Extend, and Automate Salesforce Sample Questions (Q191-Q196):

NEW QUESTION # 191
Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.
What should an administrator recommend?

A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
B. Configure two separate permission sets and assign the appropriate permissions to each user.
C. Make two separate Lightning record pages and assign them to the applicable profiles.
D. Create separate record types for the Customer Service and Sales users' records.

Answer: A

Explanation:
Dynamic actions are actions that appear on Lightning record pages based on criteria such as field values or user profiles. Dynamic actions allow administrators to customize which actions are available for users on different record types or page layouts without creating multiple page layouts for each scenario. By using dynamic actions and conditional visibility for accounts at AW Computing, administrators can show only relevant actions for customer service and sales users based on their situation. Reference: https://help.salesforce.com/s/articleView?id=sf.dynamic_actions_overview.htm&type=5

NEW QUESTION # 192
AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.
What should the administrator do to configure the account page layout?

A. Display both the contacts and the related contacts related lists.
B. Display the related accounts related list on the page layout.
C. Display the contacts related list and add the related field.
D. Display the related contacts related list and add the direct field.

Answer: D

Explanation:
Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field indicates whether a contact is directly associated with an account or not. By adding this field to the related list, users can easily see which contacts are direct and which are not. Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts_direct_field.htm&type=5

NEW QUESTION # 193
The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish.
What should the administrator do to fix this?

A. Update the flow with a local redirect action.
B. Create a new flow to redirect the user when the other flow finishes.
C. Use a lightning action to redirect the user
D. Add a trigger to redirect the user to a new page.

Answer: A

Explanation:
A lightning action is a type of quick action that can invoke a Lightning component, a Visualforce page, or a URL. The administrator can use a lightning action to redirect the user to a different page after they finish the screen flow. This way, the user will not see the initial screen again and will not misuse the flow tool.
Reference:
https://help.salesforce.com/s/articleView?id=sf.lightning_component_actions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_lex.htm&type=5

NEW QUESTION # 194
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?

A. Assign a task to the owner if an opportunity is created without one of these fields filled out.
B. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
C. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
D. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.

Answer: B

Explanation:
A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5

NEW QUESTION # 195
An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?

A. Formula (Text)
B. Text Area (Rich)
C. Text Area
D. Text Area (Long)

Answer: C

NEW QUESTION # 196
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